Articles

Creating Customer value through Servant Leadership   ‘This is ridiculous!’ Very often this is the thought that runs in our head, sometimes even speak aloud –  as we run into a wall trying to get a solution,  process a claim or service something  The service person gives you a vibe which could mean any of […]

We all have heard the proverb “No pain No Gain”. I am not sure if you have given it much thought. But if we give it a thought, we might have differing opinions about it. In the context of doing hard work to progress in life this sounds great. But how do we apply this

These are troubling times for all of us. Several of us are perturbed by the pain and suffering that is going on.  Where can we go for comfort? Where can we find solace? How can we comfort others? You must have heard the saying “ You can’t live on love and fresh air alone”. The

Permit me to ask you to do an exercise. Please do pardon me if you feel uncomfortable doing this exercise. Grab hold of a piece of paper and a pen. I would like you to think for a few  moments and write down all the major things you did during this year of the pandemic.

Leadership and Power has always been bed-fellows. We cannot think of one without the other. If we go with the definition that “Leadership is Influence”, then no one is really exempt from being a Leader. Does that mean everyone has some sort of power of otherwise? Researchers agree that we all have power, immaterial of

One of the biggest stumbling blocks for acceptance of Servant Leadership in corporate circles is the belief that Servant Leadership is an oxymoron. Critics of Servant Leadership often ask the question “How can one be a servant and a leader at the same time?”. The original definition given by Robert Greenleaf that “A Servant Leader

It is quite some time since the term “Individual Contributors” made an entry into the Corporate HR jargon. We assumed that almost everyone starts off as an individual contributor and then grows in the organisation to take up leadership roles and responsibilities. Thus, the term Individual Contributor came mostly to be associated with the bottom

  All of us have heard the cliché “ What can be measured can be improved”. One of the several myths associated with Servant Leadership was that it is a nebulous concept which cannot be quantified and/ or measured. This myth was strengthened by the views of the early proponents of Servant Leadership who were

By now, you must have heard it a thousand times. We are living in unprecedented times. We are going through trials. We are preparing for the Future Shock or a new normal. The world is not going to be the same again etc etc. We cannot escape the reality of the pandemic that is still